Practice Resources
Intake, triage, compliance, and operations — written for practice owners, clinical directors, and office managers who manage the front end of behavioral health care.
Featured · Intake & Triage
Behavioral health practices face a hidden attrition problem: patients who reach out and request intake never complete it. Understanding where the intake process breaks down — and what happens to the front desk in the meantime — is the first step to fixing it.
Where the intake process breaks down — and what happens to the front desk in the meantime.
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Connecting PHQ-9 scoring to clinical routing before the first appointment closes a gap that matters.
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42 CFR Part 2 imposes confidentiality requirements on substance use records that go beyond standard HIPAA.
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The factors are more nuanced than 'patients don't want to come' — and some of the biggest drivers are upstream in the intake process itself.
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Done without routing and documentation infrastructure, it creates liability without protection.
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Verifying mental health benefits takes longer — because of carve-out plans, parity law complexity, and inconsistent benefit structures.
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What 42 CFR Part 2 requires at the intake stage and the practical steps to implement it.
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